We’ve got the Answers

Refer to “Read Me” on GitHub to ensure you have followed the correct steps

• https://github.com/payfast
• Navigate to ‘Repositories’ on GitHub to find your plugin.
• Once you have found your plugin, be sure to check it against the latest version that has been released and that you are on this latest version.
• An example below: 

• If you are up to date with the latest version, please ensure you have followed the correct steps featured on ‘Read Me’ on GitHub. Following the steps that have been mentioned in this text will guide you in installing your plugin correctly:

Please refer to ‘Read Me’ found on GitHub. Here you will find your latest platform version and plugin versions in ‘Repositories.’ Please check and ensure that your versions are up to date with the latest versions that have been released. 

• Navigate to https://github.com/PayFast
• Find ‘Respositories’
• Here you will find your platform or plugin information. Once you have checked against the latest versions, find ‘Read Me’ and follow the steps on “Read Me” to ensure successful integration. 

If you are a client of one of the following companies, you will need to contact them first regarding your issue. If they are not able to resolve the issue, they will escalate it to the App Inlet Team.

Network International: https://www.network.ae/en/contactus / [email protected]

Payfast: https://support.payfast.co.za/portal/en/kb/merchant-support / https://support.payfast.co.za/portal/en/kb/development

The Courier Guy: https://thecourierguy.co.za/help-desk

DPO Pay: https://dpogroup.com/contact-us/

Please ensure that your plugin has dimensions and weights listed to the products.

The API keys must be reset and reconfigured on your settings and in The Courier Guy Portal.

You need to verify your Shopify plan. Automatic submission is only available on the advanced Shopify Plan. Primary plan users must submit orders to TCG via the “more actions” drop-down on the orders page.

The Courier Guy shipping zone must be moved to the top of other zones.

• Check the services you excluded; ensure you did not exclude all services. You must have at least two National Rates (ECO, ECOR) and 1 Local Service (LOX).

You need to ensure the store address is captured on the backend as it appears on Google Maps, or error messages will be shown when calculating shipping costs.  Check out our YouTube below and this will show you how your address must appear.

Make sure the latest plugin and settings are configured correctly.

You must configure the HTTP version in the N-Genius settings to be compatible with your server.