The API keys must be reset and reconfigured on your settings and in The Courier Guy Portal.
You need to verify your Shopify plan. Automatic submission is only available on the advanced Shopify Plan. Primary plan users must submit orders to TCG via the “more actions” drop-down on the orders page.
The Courier Guy shipping zone must be moved to the top of other zones.
- Check the services you excluded; ensure you did not exclude all services.
- You must have at least two National Rates (ECO, ECOR) and 1 Local Service (LOX).
You need to ensure the store address is captured on the backend as it appears on Google Maps, or error messages will be shown when calculating shipping costs. Check out our YouTube below and this will show you how your address must appear.