You Got questions?

We’ve got the Answers

Check Out Our FAQs below

Have I installed my plugin correctly?

Refer to “Read Me” on GitHub to ensure you have followed the correct steps

  • Navigate to ‘Repositories’ on GitHub to find your plugin.
  • Once you have found your plugin, be sure to check it against the latest version that has been released and that you are on this latest version.
  • An example below: 

  • If you are up to date with the latest version, please ensure you have followed the correct steps featured on ‘Read Me’ on GitHub. Following the steps that have been mentioned in this text will guide you in installing your plugin correctly:

I need help with integrating my chosen platform with Payfast.

Please refer to ‘Read Me’ found on GitHub. Here you will find your latest platform version and plugin versions in ‘Repositories.’ Please check and ensure that your versions are up to date with the latest versions that have been released. 

  • Navigate to
  • Find ‘Respositories’
  • Here you will find your platform or plugin information. Once you have checked against the latest versions, find ‘Read Me’ and follow the steps on “Read Me” to ensure successful integration. 
Whom should I contact first regarding the issue I have with a plugin?

If you are a client of one of the following companies, you will need to contact them first regarding your issue. If they are not able to resolve the issue, they will escalate it to the App Inlet Team.

Network International: / [email protected]

Payfast: /

The Courier Guy:

DPO Pay:

Why am I getting a ‘critical error’ when adding products to my cart?

Please ensure that your plugin has dimensions and weights listed to the products.

Why am I receiving duplicate waybills?

The API keys must be reset and reconfigured on your settings and in The Courier Guy Portal.

Why are my Shopify orders not automatically being submitted to TCG?

You need to verify your Shopify plan. Automatic submission is only available on the advanced Shopify Plan. Primary plan users must submit orders to TCG via the “more actions” drop-down on the orders page.

Why am I receiving a “No shipping methods available” error message?

The Courier Guy shipping zone must be moved to the top of other zones.

  • Check the services you excluded; ensure you did not exclude all services. You must have at least two National Rates (ECO, ECOR) and 1 Local Service (LOX).
How should my store address be entered on the backend?

You need to ensure the store address is captured on the backend as it appears on Google Maps, or error messages will be shown when calculating shipping costs.  Check out our YouTube below and this will show you how your address must appear.

Why am I getting a ‘Checkout error?’

Make sure the latest plugin and settings are configured correctly.

Why is my checkout page timing out when trying to pay with N-Genius?

You must configure the HTTP version in the N-Genius settings to be compatible with your server.

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