You Got questions?

We’ve got the Answers

Check Out Our FAQs below

Are my plugins up to date with their latest versions?

You can refer to the GitHub site to see if you are up to date with the latest versions released.

Payfast: https://github.com/payfast

PayGate: https://github.com/paygate

SiD: https://github.com/SiD-Secure-EFT

DPO: https://github.com/DPO-Group

Network International: https://github.com/network-international



The Courier Guy:

WordPress: https://thecourierguy.co.za/integrations

SHOPIFY: https://thecourierguy.co.za/integrations

PUDO: https://www.pudo.co.za/integration.php

Which plugin versions are no longer supported?

We advise that the latest plugins are used. Please check the links below to ensure you are on the latest version. 


Payfast:

https://github.com/PayFast


PayGate:

https://github.com/PayGate


SiD: 

https://github.com/SiD-Secure-EFT


DPO:

https://github.com/DPO-Group


Network International: 

https://github.com/network-international


The Courier Guy:

https://thecourierguy.co.za/integrations

https://www.pudo.co.za/integration.php

Why do we require FTP/SFTP details?

Secure File Transfer Protocol (SFTP) is a network protocol that ensures the secure transfer, access and management of large files and sensitive data. This is a security measure put in place to protect your files. We require this access to debug and resolve the issue you are experiencing securely. 

Whom should I contact first regarding the issue I have with a plugin?

If you are a client of one of the following companies, you will need to contact them first regarding your issue. If they are not able to resolve the issue, they will escalate it to the App Inlet Team.



Network International:

https://www.network.ae/en/contactus
[email protected]



Payfast:

https://support.payfast.co.za/portal/en/kb/merchant-support https://support.payfast.co.za/portal/en/kb/development



The Courier Guy:

https://thecourierguy.co.za/help-desk



DPO Pay:

https://dpogroup.com/contact-us/

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